[Resolved]  Inox Leisure / Inoxmovies.com — movie tickets complaint.. amount debited two times but tickets not booking.. please return my amount to my account

Address:Visakhapatnam, Andhra Pradesh
Website:Inoxmovietickets.com

Hai madam/ sir
This is tirupathinaidu
I have booked 5tickets for rangasthalam movie in your inoxmovietickets website[protected].
But tickets nor booked but amount debited two times from my account..
Each time 702/-rupees
Two times total 1404/- rupees.
Please consider my problem and return my amount to my account..
My mail id: tirupathinaidu. [protected]@gmail.com
My mobile no: [protected]
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May 6, 2018
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2018
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your transaction did not get confirmed. We request you to kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Regards,
INOX Support
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