[Resolved] ICICI Insurance — Poor customer servicing in branch | |||||
Dear Friends, I am writing this complaint in very much pain. I was taken life insurance policy and paying premium regularly and also doing topup payments through my bank ECS icici bank. My policy is Life time gold and policy number 06818344.Today i walked into ICICI prudential life insurance Adayar branch in chennai. I requested to take the form for partial withdrawal. That branch customer executive first told me there was power shut down for 2 days and cant able to take the request. i told him that i had walked applying permission from office please take request. further to the discussion also he avoided working on it. Then he told the branch working hours is 10.30 am. Then i called the customer care from ICICI insurance banking and talked to them. He avoided the call from them and servicing the second customer offline. Then he was speaking very rudely and harshly. I dint heard and seen any key branch people speaking to the customer and shouting very loudly as uneducated and illeterate. They dont know how to speak to the customer. Customer executive Name - Anand. (ops mananger) Branch manager name - Bharani. Kindly avoid taking any policy with ICICI. they dont know how to deal with customer relationship. Regards, Karthik [protected] Was this information helpful? | |||||
Aug 14, 2020 Complaint marked as Resolved | |||||
 6 Comments | |||||
Comments
Dear Sir(Karthik),
We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
Dear Sir,
Just because of your negligent customer service i had been affected with market fluctuations which is going to hit me severely
for next few days. I had lost my money and time by arguing with some negligent employees within your company.
If you are arguing with in your own company and shouting at working hours, who will deal with relationship with your policies.
Better ask these employees to have some sense before indulging in these kind of activities.
Lost is lost already.
Regards,
Karthik
Just because of your negligent customer service i had been affected with market fluctuations which is going to hit me severely
for next few days. I had lost my money and time by arguing with some negligent employees within your company.
If you are arguing with in your own company and shouting at working hours, who will deal with relationship with your policies.
Better ask these employees to have some sense before indulging in these kind of activities.
Lost is lost already.
Regards,
Karthik
Dear Sir(Karthik),
We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.
Regards,
ICICI Prudential Life Insurance
We regret the inconvenience caused. We understand our representative has contacted you and acknowledged your concern. Please be assured that the concern highlighted by you is currently being reviewed and we shall keep you posted on the further development of the case.
Regards,
ICICI Prudential Life Insurance
Dear All,
please find the resolution given by ICICI customer care,
Dear Mr. Karthikeyan S,
We refer to your email dated 27th June, 2013.
This is with reference to your request pertaining to partial widrawl form for the policy number "06818344".
We apologize for the inconvenience caused due to this unpleasant incident. We assure that we will take the necessary steps to minimize the occurrence of such instance in future.
We look upon you as one of our valued customers and appreciate the time you have taken to write to us about your service xperience. It is our constant endeavor to enhance and improve the quality of customer interface.
We wish to inform you that we are unable to process your request as per the email process partial widrawl form is available only at ICICI Prudential branch hence we request you to kindly collect the form from ICICI Prudential branch.
Please note that our branches are closed on Sundays and Public holidays.
To locate the nearest ICICI Prudential branch click on the branch locator link under "I want to get in touch" on our ICICI Prudential website home page: http://www.iciciprulife.com/public/default.htm.
Please contact us for further clarifications, if any.
Click here to give feedback
***Customer Alert*** : E-Statements at a Single Click...!! Click on below link :
https://www.iciciprulife.com/customer/ppcdetailsprelogin.jsp
With this you can now get your Premium Paid Certificate (to file your tax returns), Premium Receipt and Premium Notice at the click of a button in 3 Simple steps...!!
Yours Sincerely,
Customer Service Team
ICICI Prudential Life Insurance Co. Ltd.
please find the resolution given by ICICI customer care,
Dear Mr. Karthikeyan S,
We refer to your email dated 27th June, 2013.
This is with reference to your request pertaining to partial widrawl form for the policy number "06818344".
We apologize for the inconvenience caused due to this unpleasant incident. We assure that we will take the necessary steps to minimize the occurrence of such instance in future.
We look upon you as one of our valued customers and appreciate the time you have taken to write to us about your service xperience. It is our constant endeavor to enhance and improve the quality of customer interface.
We wish to inform you that we are unable to process your request as per the email process partial widrawl form is available only at ICICI Prudential branch hence we request you to kindly collect the form from ICICI Prudential branch.
Please note that our branches are closed on Sundays and Public holidays.
To locate the nearest ICICI Prudential branch click on the branch locator link under "I want to get in touch" on our ICICI Prudential website home page: http://www.iciciprulife.com/public/default.htm.
Please contact us for further clarifications, if any.
Click here to give feedback
***Customer Alert*** : E-Statements at a Single Click...!! Click on below link :
https://www.iciciprulife.com/customer/ppcdetailsprelogin.jsp
With this you can now get your Premium Paid Certificate (to file your tax returns), Premium Receipt and Premium Notice at the click of a button in 3 Simple steps...!!
Yours Sincerely,
Customer Service Team
ICICI Prudential Life Insurance Co. Ltd.
Dear Sir(Karthik),
We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.
In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
ICICI Prudential Life Insurance
We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.
In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.
Regards,
ICICI Prudential Life Insurance
Contact Information
Adayar branch chennai
Tamil Nadu
India
Tamil Nadu
India
www.iciciprulife.com
9940370571
File a Complaint
ICICI Customer — How to handle customer
June 2, 2009Customer Care Officer
ICICI Bank.
Subject : Discipline at ATM
Reference: ICICI Account No.[protected]
Reference to above subject, I would like to inform you that around 2:30 pm, I visited ICICI ATM, at Shree Ram Mills Compound, Lower Parel, Mumbai – 13. I was in queue waiting for my turn for withdraw cash from ATM. Whenever one of customer came out after withdraw cash, I entered at ATM, suddenly your Brinks Arya’s person came from vehicle no. MH-04/DS-7479, he not allow me to operate ATM machine, I request him that I’ll take hardly 1 minute, but he refused and pulled me out. From 2:30 pm to 2:55 pm Brinks Arya’s staff waste my valuable time.
This is not a way to behaviors with Bank Customer. Therefore, I’m thinking to be close my ICICI A/c, & looking for such bank who gives good respect and service to their customer.
Your early response in this matter would be much appreciated.
Yours truly,
(Arun Chipkar)