[Resolved]  Reliance Broadband Netconnect — Issued a legal notice

Address:

Maharashtra

I had been using a Reliance data card having no. [protected] for almost 2+ years. I was initially using the card in Pune, later I was reported to Mumbai and I had serious connectivity issues regarding which I had complained to Reliance on various occasions; I was always told that there is a congestion and they are working to resolve this; however nothing much changed and I ignored the pain regularly paying the bills before due dates. In October 2011 I finally decided to terminate my connection, I called up RComm customer care and told them my plea, they apologised and gave me a waiver for next 3 months with the promise that the service would improve; however as expected nothing changed again. As I did not want to take a new connection (my laziness)I continued for the next few months again all bills paid before due date.

In September 2012 I decided to finally end this, I called up RComm customer care and told them I wish to terminate my services, again offers we're rolled out; however I was determined to stop this time around.
I was told that I just need to pay for the existing month before the due date, a request has been raised for termination by RComm and it would be done. I paid my bill well before the due date and hoped that I would get an email or call from RComm. What I received is a bill again next month, I called up RComm and asked them the reason for the bill, the earlier request was not registered by the RComm agent; I flatly refused to pay as I had not been using the Reliance connection.

I was told by the RComm agent that they would look into this and resolve it, also I was given an option to go for safe custody which I refused as I did not wish to continue with Reliance. Best is next month again I receive a bill, not sure why the connection was still active if I did not pay in October itself.

Now I have received an email from [protected]@gmail.com asking me to be present at Lok Nyayalaya Bandra on 6th April 2013.

I did call up on the numbers given in the email to get some more clarification. The lady told me that I should either pay up or be present on 6th April, 2013; I was also given an option to pay a part of it and close the account; however I don't understand why should I be paying for no fault of mine when I had clearly requested for termination and had cleared my dues.

I would request you to please help me in this regard. I don't mind visiting the Lok Nyayalaya; however I do have other commitments to keep during the day and was hoping this could be settled with your help.

Regards,
NJ Mathew