[Resolved]  SPiDiGO. Internet & Broadband Services — Improper services

Address:

Ahmedabad, Gujarat

Dr. Neha Niraj Shah
Madhav Informatics,
7, Sharan Residency,
Vasana,
Ahmedabad

I have applied and confirmed for the SPiDiGO. Internet & Broadband Services on the date of 28/02/2013 with the sales executive named Bhupendra Chauhan. My office oppning was on 01/03/2013 and i was given assurance by the sales executive that the installation will be completed before 01/03/203 11.30 AM. I have paid him 6699 rs by the cheque number:629259 State Bank of India. Recipt number is 004111. This was a verbal committement from him. But no installation is done till today that is 08/03/2013.

There was no follow up the company or any executive till 05/03/2013. After that I tried to communicate with the company but was not responded properly. An excutive arrived on 05/03/2013 gave us an excuse of permission from the chairman of society. We had a talk with the chairman of socitey and he gave permission for the small device and not for the big antenna.

After that we had a talk with the service engineer and asked him to install the device, he promised me to install it on 07/03/2013 befor evening, but he did not.

On 08/03/2013 we had a talk with the sales incharge person of the company Mr. Deepak and he replyed with the assuarnce of the installation till the evening. But now we dont want the connection because of the unproper service and follow ups and as we asked for the refund money, he asked us to wait for more 25 days, which is not proper.

So we need to register a compalin against the company for not giving service as promised and assured by the executive. We need our paid money with the interest of bank rates and our documents.

Thnking you,
Dr. Neha Niraj Shah
+[protected].