[Resolved]  T24 Mobile Internet / Gprs Pack — Product not yet mature - check before you Buy

Address:Odisha

I called up T24 Customer care a few times & they gave me the manual settings of

Name: T24 INTERNET
APN : T24.INTERNET
Proxy 10.124.169.58
Port : 8080
APN type : Internet

rest all settings the same were left out as defaults.

Still it did not work.

When I call Customer care they kept me on hold for almost 25mins but no reply after that.

Please train customer care to give a response every 5 mins so that the customer does not have to hold the line forever.

Next time anyone buys the internet pack please check(Topup with lower denomination) before you buy.
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Aug 13, 2020
Complaint marked as Resolved 
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When I tried to reach the Customer care for the 7th time today I had one agent in T24Customer Care letting me know that the service is not available in Bhubaneshwar.

I bought the topup at a Big Bazar shop in Bhubaneshwar but they say that it will not work in Bhubaneshwar.

Unable to comprehend the language the customer care uses to address problems. They always use the easiest mode to get away from the call.

Yes I agree Customer Service - Call center agent's job is the most difficult when the company does not support or train them properly.

Recommendation : KINDLY DONOT BUY T24 GPRS PACKS IN BHUBANESHWAR. RELY ON STANDARD COMPANIES LIKE Tata Docomo instead they almost provide the same kind of service.
Dear Aditya,

Hi, I am Priya from Future Group. I apologize for the inconvenience you had to face.I request you to write back to me at [protected]@futuregroup.in along with your T24 number, alternate number and reference ID-11061.I will get back to you soon.

Regards,
Priya.
Future Group Care.

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