IOC — canceling of cash memo and non delivery of refill reg

My customer 15965 name s suriya
Address: g-d hill palace apartments
Thiruvamkulam 682305
Cash memo no [protected]
Refillinf booking number 465156
I have booked for refill on[protected] and recd cash memo issued on 22/1/14.
Today i am agin eceiving hat my booking is cancelled.
This is occuring third time for me.
They just cancel cash memo and will ask us to take refill from their godown
This has becometheir hobby. I made complaint against them earlier and i was told that no further such occasion will happen. Last two times we take the cylinder from the godown and we have to spend about rs 150 everytime. I request you to take action strictly against them since such action should not be encouraged
Agency name: tel[protected]
Rasmi gas agencies
Tripunithura