IOC — complaint about the distribution of the gas agency

Address:689641

This is to inform you that the arjun gas agency (Indane) working in kozhencherry, kozhencherry taluk, pathanamthitta district, the customers are not able to collect the cylinder directly between the working time 9am to 3pm. The cylinder will be delivered only by 3 pm to 5 pm. But home delivery by the workers of the gas agency is done from 9 am onwards. The bill is not given by these workers. So the customers are not able to know the correct amount of the gas cylinder and they are charging excess amount for the cyliender. The subsidy is not possible without the bill. The other gas agencies working nearby will deliver the filled cylinder at any working time.in this agency, the customer relationship is not good and will not attend the phone calls for complaint. As there is a rule from petroleum company that, around 5 km, the distribution must be done free.in this case the workers are charging more amount from the customers. Kozhencherry pouravali is informing this complaint for all the kozhencherry customers. So kindly give us a better solution for this complaint, otherwise we are forced to go ahead with a strike.
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Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Jun 20, 2018
Updated by ജോജി കാവുംപടിക്കൽ ചെറിയാൻ
This is to inform you that the Arjun Gas Agency(Indane) working in Kozhencherry, Kozhencherry taluk, Pathanamthitta District, the customers are not able to collect the cylinder directly between the working time 9am to 3pm.The cylinder will be delivered only by 3 pm to 5 pm.But home delivery by the workers of the gas agency is done from 9 am onwards.The bill is not given by these workers.So the customers are not able to know the correct amount of the gas Cylinder and they are charging excess amount for the cyliender. the subsidy is not possible without the bill.The other gas agencies working nearby will deliver the filled cylinder at any working time.In this agency, the customer relationship is not good and will not attend the phone calls for complaint. As there is a rule from petroleum company that, around 5 km, the distribution must be done free.In this case the workers are charging more amount from the customers. Kozhencherry pouravali is informing this complaint for all the kozhencherry customers. So kindly give us a better solution for this complaint, otherwise we are forced to go ahead with a strike.
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