IOCL — lpg grievance

Unwanted and irrelevant reply from iocl official to my registered grievance. And we have no way to take the issue to the concerned higher officials as iocl is not providing their phone numbers and email ids and our distributor and local area office and officials properly not attending, replying and at last not resolving my grievance. I can talk to my distributor only and he simply dumps the responsibility on the iocl whose concerned official's contacts we can not gather, then forget about his higher-ups contact details. This appears as an intentionally prepared ground by iocl to hide from knowing isses directly from us and to suffer consumers. My issue is my profile data in iocl software application is not the same as it's in my aadhaar and it's not showing my bank aadhaar linked sb account number in its app though i submitted it even recently. And the concerned official replied irrelevantly to this my grievance. Please make available your higher officials email ids and phone numbers to bring our unresolved issues into their notice. I have no belief in these systems of complain because each of these don't go into your higher-ups notice. The options you provide while registering complaint also not matching.