ION Broadband — bad customer service/poor technical team

Address:

Mumbai City, Maharashtra, 400614

Taking New Internet Connection in Commercial building by Ion as advised and convinced by Ion Team .They even provided performance reference by other clients in our building, After Repeated Calls and Offers we agreed.
The same client who has also taken the same plan connection said i refereed you and he will get 1 month fee wave off.
We said OK.Ion Technical team inspected our Place informed us to get the Router ready for new connection so we disconnected the existing MTNL Service. I informed them first give connection and then we will pay.They said its our policy to collect documents first and collect Money then give connection.We followed the policy.After few days of no response we are informed that the Plan provided to us is for Residential and not commercial.So we will refund.We said once we disconnected our existing Service Provider you are informing us now we will have to pay them once again Installation charges.They said we cannot do anything if you want take commercial package which is 10 times more expensive.Or we will be refunded in 4 working days.Customers are Still Being Cheated like this.Especially the MSME { Micro, Small & Medium Enterprises}