ION Broadband — complaint against extra charge without informing prior

Address:

400706

Dear team,
I stay near nerul west.
Without any prior notice they have disconnected my internet.
It's been 4 to 5 days we are facing problem of no internet in our place and there is no proper response from any of your person.
Firstly they are imposing us to pay 500 rs without any of our fault and saying that it's mandatory and we have to pay.
Secondly when we are agreeing to the terms n condition nobody is to respond or solve the solution.
3rdly i[censored] can't do anything i need complete refund of my money which i paid on renewal if you can't give service.
Also the 4 days extra net due to which i faced a great amount of loss bcoz o[censored]r company.

I hope there is some responsible person in your company who can help or reply my concern.

Hope to here from you soon.