ION Broadband — internet is not working

Address:C 204 Old Nasheman Colony Old BP Road kausa Mumbra Dist Thane 400612

Aadil raval
18:17 (53 minutes ago)
To customer, customercare

My registered number is [protected].

On saturday (April 18), my internet stopped working and later that day, i saw that the modem's los light is red. I raised a ticket later that day to notify the issue and the ticket was marked as resolved even though the internet didn't started working.

I called ion support early yesterday (April 19th) to notify the issue and i was told that they will send a technician to fix the issue and yet it took another day for the issue to be resolved i. E. On april 20.

My brother went to the local office just to check out what they are doing about my issue. As reference to my previous complaint, the manager and the staff at ion local office in mumbra is as rude as possible. I don't care who they are, the staff is annoying and rude and they usually talk the same always.

I and my brother work from home abiding the lock down and with this constant issues, our work is affected heavily. I have let you guys go for a lot of times but not this time.

Today on april 21st, my the los light on the modem turned red in the morning at around 9.30 a. M. And i reported the issue like i usually do and yet there's no one here to fix the issue.

The ion connection at my place goes down after a few weeks for several days at march 2020, the internet was down for 5 days due to los red light issue and this month isn't any different.

Either compensate me for all the days i have lost and yes, it isn't 7-8 days so you can check your records and tally the number of days the internet was down. Or i will be disconnecting the connections of other ion users in my building and thankfully, there are many that you cannot handle since almost all the connections are from ion suffering the same issues day in and day out.
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Complaint comments 


I-On internet not working, just 6 days ago I recharged or renewed my plan via online ion app it worked but since 2 days it stopped working and it's showing active there as shown in screenshot below I have also restarted router and also contact the service provider but still not working please tell what to do next

I am xyz even my wife from two months my wifi speed is very slow it is very poor

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