ION Broadband — pathetic customer service

jins krishnan

from Mumbai, Maharashtra

Address:

400708

Response continue...Finally I got connected to Kuldeep and I kept requesting him to transfer the call to Karthik but he refused to talk Kuldeep said he has escalated the call and the escalation team he was so sturbon he didn't transfer the call. There is no call from the technician since 4 days..The customer service is really bad.ION customer service is very bad pathetic they don't know how to value a customer very bad and disgrace full.
Even after 73 hours the issue is not resolved and not been taken on priority.
I want the refund of the money along with the monthly charges and the current month payment...
My entire building has ION WiFi which I'll make sure everyone disconnects...
Words r less to say worst service ever

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Oct 10, 2018

Updated by jins krishnan Even after repetitively ask Kuldeep to transfer the call he did not instead he said escalation call is in a range and the team will get back to you in sometime. After 15 minutes be on the call he said the escalation team will call you tomorrow morning by 10 A.M on a recorded line he was lying and Kartik was denying to take the call since Monday I am requesting everyday in the morning and in the evening after coming home I am calling Dighe on customer service and no one is bother to resolve the query Kuldeep stated that he has created a new ticket and has forwarded to the escalation team. the ticket that was being created on Sunday was not at all address till Wednesday Nights such a bad and way to worst of Ion customer care poor customer service.