Sub: inconsistent, un-courteous service and poor management, customer id: deepanalavade
This is with reference to online complaints / ticket no’s –[protected]oct-2018), ticket no :[protected]oct-2018), ticket no:[protected]oct-2018) and telecom with the local manager mr. Sagar joshi,
Within half an hour of resolution the internet services are again getting disconnected, when i called the local manager to complain the same without listening to the entire query he asked me to keep the phone down ‘’ phone rakkho ‘’.
Apart from this it’s been more than a month ago they have drilled into our flat walls for the optical fiber lines saying its urgent and the old wires are getting replaced, and one month down the line the optical fibre was lying waste hanging unused and old wire is still in use. So why did you drilled our walls on priority when you have no urgency to start the new services with the optical fiber. No follow up from senior management with the field team which is drilling the walls, on the completion of work and doing the new setup.
Earlier we were told that the optical fibre set up is done free of cost and later they have charged us rs 500/- without any intimation and no receipt was issued for the same and collected rs 500/- in cash by the technician.
The new gipon box which was used to replace our old router is made in china model and it has multiple issues with the box and its not even worth rs50/-. After installation of the new box it takes half an hour to start the service and if it wont get connected, then your will have to keep calling on their toll free numbers to get your complain register and the waiting time is not less than two hours.
There field technicians (Riyaz and ahmed) are more keen on taking the old cable as soon as possible to paralyze you and dependable on them as the new fibre cable and the new gipon box are dubious products.
When we called them multiple times regarding the above problem they have deleted our id and another 20 days service which is left they have suspended it without and written notice, for which we have already made advance payment.
Above this harsh reply from the local manager when called over phone to enquire on the same.
Regards,
Ms. Deepmala r. Nalavade
Mob: [protected].
Alternate no. [protected]
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