ION Broadband — worst service in internet and call center both

Address:

Kothrud, Pune, Maharashtra, 411038

Ion internet going worst day by day. When i took a connection for 3 month's it's working fine and then after i renew my plan and internet stops every day at the same time that is 11 am to 4 pm. And it goes on for nearly 15 days. I put a complaint through an app and when i called them then they haven't even received my call and after they received i explained my problem to them so he told me our man will come and resolve your problem.

When i ask for an extension then they told me we can't give you any extension because the problem solved within time. So basically i paid 500 rupees for the internet but no use to me.
After the end of the month, the care person called me and told to recharge my account. I told them please extend my internet because the internet was not working for almost 15 days.

After i renewed my internet because i need the internet. On the next day again red light is visible. I wait for the whole day to come person and repair my internet but no one came and on the next day the internet automatically start. When i call them they were not picking my call. After that almost month's end again there call to recharge account and i told no to them because they had not extended my internet.

After i renewed again the same problem. There is red light visible and when i call them they didn't answer my call which is so irritating.

Please either extend my internet plans or refund my money.