Ion Exacense — Water purifier

Address:

o 34, 3rd Floor, 10th B Main, Opp Cosmo Club, 3rd block, Jayanagar, Bangalore 560011

Ion Exacense Pvt limited with the name of Aquasure called me posing as Eureka forbes and got my AMC renewed for 2 years for my Aquaguard Reviva RO water purifier. I paid an amount of 8530/- on[protected]Invoice attached). During this time, they replaced Eureka Forbes branded filter units with locally made cheap cartridges. After 25 days, I realized that the taste of water had become salty for which I again called these people and during that time they said that they had forgotten to replace the Carbon filter then. By the end of February, the unit started leaking and when I called the engineer, he said that the pump has gone bad and wanted to replace with a used and unbranded pump. I refused to change it and called Eureka Forbes. The Eureka Forbes engineer certified that the filters are of low quality and can lead to health issues as we used hard water at our place. I want a full refund of what I have paid to this organization, as because of their sub-standard products and services our health is at risk at these COVID times.