Ion Internet Service Provider — frequent internet disconnect and service provider asking money to fix the issue

Address:	Mumbai City, Maharashtra
Website:	i-on.in

It was my worst decision to choose ion from siddhi broadband, gharonda, ghansoli, new mumbai. I started with ion on last week of may 2018. For the month of june 2018, i hardly used internet for 10 days and remaining days i was facing internet disconnection issue.

As i renewed the pack of 620/- in next month, for 1 day it was worked and again it got disconnected for 3 days and service provider fixed the issue on 4th day and it worked only for 1 day and again got disconnected. Now i am totally pissed off with their service.

Siddhi broadband is the ion service provider in our region. They identified the issue and giving a reason like as it is copper cable that is why in rain it gets damaged and asking to replace the cable and for that also i have to pay. I don't understand why i have to pay, are you providing paid service or what?

Siddhi broadband suggesting me two solutions to get uninterupted internet service:

1. To change the cable and for that also i have to pay.
2. To switch to fiber optic cable and for that also i have to pay 2500/- and as it is in offer till 7th of july 2018 so it would cost 1500/-.

Here are my tickets:

1. Tkt1468178
2. Tkt1464697

I'm very much disappointed with ion and their franchise siddhi broadband. I'm frusted a lot with their service and co-operation. I just want refund of 620/- and don't want to continue with ion anymore.