IRB Infrastructure Complaints & Reviews

Today, 6 January 23, I crossed Khalapur toll and paid 203 via fastag.
When I reached Talegaon then also the same amount of 203 debited from my Fast tag. Total 406 i have paid for single journey instead of 270 rupees.
In talegaon toll i should have been charged 67 only but they again charged me 203.

Vehicle number is MH14JX6944....

I was charged incorrect double user fee of INR 406 in cash at Kusgaon Toll Plaza between Pune and Mumbai. I had sufficient fasttag balance and INR 203 was deducted from my account as well. I want refund of INR 406 of double user fee. Toll reciept and account statement of fasttag is attached....

I travel from Mumbai to Pune on 01/01/2023 by my car, Rs. 203 toll deducted at khed shiwapur toll plaza and Rs 203 deducted at Talegoan toll plaza. So actually 67 rs need to be deducted but 203 rs deducted.

Require your explanation as well as need to revert my extra money back to my fastag wallet.

Attachment photo for your reference....

Traveling on 25 12 2022 double toll was charged 203 from both sides at talegaon toll plaza it was charged for 67 rs only for one side really half rate after another side for half rate deduction...

I am traveling from pune to khalapur toll was deducted 203 first time and second time 203 from another side i am traveling on 25 12 2022 rs 85 want to be deducted from one side and half amount from another side...

Kindly check the receipt for cash paid at khalapur express toll plaza, maharashtra though our car MH46BE3869 was having valid fastag of Axis bank with balance of Rs820/- as attached screenshots of the account and NPCL Mapper.

It was mistake from the toll plaza to collect cash from us. Kindly look into the matter and do the needful.

Kindly refund the amount as soon as possible in our fastag account.
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The road side lights are not working in Kallambella. I have told many people about this till the toll is not noticed. Repair it as soon as possible sir....

During my travel from Karad to Mumbai, at Talegaon toll plaza, problem was faced for toll deduction in spite of balance available in Axis bank fastag wallet account. It was smooth process-at earlier toll plazas. Hence I paid toll in cash and the toll plaza person issued manual receipt of Rs 270. But again at Khalapur toll plaza Rs 203 was deducted from my Axis bank fastag wallet.
Hence overall I have paid Rs 473 for express way travel...

During my travel from Karad to Mumbai, at Talegaon toll plaza, problem was faced for toll deduction in spite of balance available in Axis bank fastag wallet account. It was smooth process-at earlier toll plazas. Hence I paid toll in cash and the toll plaza person issued manual receipt of Rs 270. But again at Khalapur toll plaza Rs 203 was deducted from my Axis bank fastag wallet.
Hence overall I have paid Rs 473 for express way travel...

On 17/12/2022, I was travelling from Pune to Mumbai via Express way . On Talegaon Toll plaza Rs 203 deducted at 7.48 Hrs. It was ok . But on Khalapur Toll plaza again 203 deducted from my fasttag in place of Rs 67 at 8.40 Hrs. My fast tag account number is 26258617 . My vehicle engine number is registered in fast tag . The number is MALB241CLMM075982. Screenshot of Fast tag attached....

Details are emailed with subject “ Three times toll charged double cash + fast tag” to toll.[protected]@irb.co.in, [protected]@irb.co.in. And [protected]@irb.co.in.

I hope bringing this to public will speeding the process in solving the matter....

Details about complaint is shared over email to toll.[protected]@irb.co.in with subject “Three times toll charged double cash + fast tag”

Once you identified issue at your end you people have stopped responding. I hope making public will speed process...

I was travelling to Pune from Panvel on 20th November 2022 morning. I entered in Non fastag lane E17 on khalapur expressway toll plaza. Toll collector lady charged me double fee of Rs- 540 by cash for one way travelling. I politelly asked that lady to take 270 Rs normal fee but she started argueing with me. Here I'm attaching receipt of toll. Kindly requesting you to refund my money 270 rs.

Bank Details
HDFC Bank, Andheri...

On 22/11/2022 Rs 203 Rs toll was collected from me at entry Talegoan toll plaza from Paytm Fastag receipt attached. Remaining Rs.67 balance should have been collected at exit Khalapur toll plaza but due to low balance in Paytm wallet, the toll collector collected double amount of Rs 203+ 203, total 406, via cash as per the attached receipt. The amount should have been 67 rs only, since I was driving i cudnt check at the time of payment and...

Hi Team,

I was travelling to Pune from Mumbai on[protected] in evening, We reached at toll plaza around 6:30 Pm. 1st time my toll was deducted by Fast Tag with Order ID - [protected] from Fast Tag ID - 34161FA820328Ee401C740F20 Amount - 203/-. But gate no opened and toll plaza employee asked to pay in cash so I paid cash Too details as follows - Date - 11 Nov 2022, Time 18:34 PM. Lane - E07, Collector - KHR07, Amount - 270/-Rs...

I have been charged excess toll today when on my way to Khalapur, at the Khalapur Toll Gate i have been charged with Rs 203 while going and same while coming.
The actual toll till Khalapur/Khopoli is Rs 85 one way so total Rs 170, wheresas i have been charged Rs 406, please reverse the additional Rs 236 charged.

Vehicle no : MHO5EJ8176
More details attached in toll receipt screenshot...

Today (5 Nov 2022) while traveling from Pune to Mumbai Rs. 203 toll got deducted from my paytm fastag account twice (Talegaon toll and Khalapur Toll) total amount deducted is Rs 406 on single journey.
Could you please check and refund the extra toll deducted amount in my paytm account....

Toll of 203 collected twice on single journey from mumbai to pune...

Hello,

We need to know if employee of Indian Navy (part of Armed Force) travelling in his private car for duty is he exempted from toll tax on Pune Mumbai expressway toll (Talegaon & Khopali) if he shows his ID card and Service letter that he is working and needs to travel....

While returning from Khopoli to Panvel rs. 203/- toll was charged while Panvel to khopoli only Rs. 40/- was actual toll.

While going to khopoli below message
Toll Paid Rs. 40
At: Shedung NH48 Toll Plaza
On:[protected]T10:53:50
Vehicle No: MBHCZC63SJM329584
Via HDFC Bank NETC FASTag
Bal: Rs 323
Reload via MyCards: Hdfcbk.io/k/ALpiQJGRX7v
#FIRSTagyourseatbeltbr...