IRB Infrastructure Complaints & Reviews

All vehicles waiting from last 10 minutes very bad service

I live in Vadodara and yesterday on 10th march, 2023. Rs. 80 was automatically deducted from IRB Choryasi even i was not travelling near that toll plaza or the city located that toll plaza(Surat). Kindly revert back that amount As soon as possible. Find below FasTag message for your reference. Toll Paid Rs. 80
At: IRB Choryasi
On:[protected]:29:58
Vehicle No: GJ06JE3402
Via HDFC Bank NETC FASTag
Reload via MyCards: Hdfcbk.io/k/U2q9p93VeAU
#FirsTAGyourseatbelt

I travelled from mumbai to lonawala on[protected] and crossed khalapur toll plaza in my car mh02fy0956 on[protected], at 12.39 they said my idfc bank fasttag is inactive and collected double toll rs 406. now i saw bank statement and confirmed that rs203 is already deducted from my fasttag with transaction no 01000b[protected]. so i have paid rs406 in cash excess toll which i need immediate refund . i request the concerned to pay it back to my fasttag of idfc bank with no MZBFF811LPN255908 in the name of N v NEELAKANTAN MOB [protected]

I traveled on expressway, on the morning of 5th March 2023 around 9 AM and traveled return around 6 PM same day but 2 things happened which I have to complain about
1) My vehicle was in a large queue beyond 100 meters. Still I was charged fee

2) I was charged extra amount even though I travelled within time span of not more than 10 hours

I have been traveling from Pune to Mumbai dated 20 Feb 2023 morning at 7.00 am. My fast tag of IDFC Bank was having sufficient balance for toll amount of 67 rupees after deduction of Talegao Toll of 203 Rs. However, at Khalapur Toll plaza, they said that the balance is low and charged me a double toll of a total of 203 rs. In totality, I'm charged rs 406 for a single journey of 270rs.

I requesting you to please refund the extra amount of 136 rs to my fast tag account.
Vehicle number - MH14 JX6944.

Today on 21/February/2023 while traveling from, Pune to Mumbai, on yashwant Rao chavan Expess way at 02.35AM. I did card payment. However i was charged twice, 1st i made a payment by SBI card and the payment failed. 2nd time i tried using Bank of Baroda and the payment was successful, however later the payment was successful even by sbi card and the amount was debited twice by both the cards. So i paid Rs. 1080 for a single journey.

This is to raise a written complaint about "Illegal/wrong deduction of Toll for the amount of 80.00 INR" against the above said subject line vehicle.

My vehicle (Hyundai-Grand i10 - MH05-DS-6848) was parked in my parking lot last night, i.e. on 14-Feb-23. Location of the vehicle is (Maharashtra - Thane - 421201)
However, surprisingly I received a message from 'JK-HDFCBK' stating the following:

Toll Paid Rs. 80
At: IRB Choryasi || On:[protected]:02:23 || Vehicle No: MH05DS6848
Via HDFC Bank NETC FASTag || Bal: Rs 9.099

I want to let you know and want to confirm that neither me nor my vehicle went anywhere on the said date on the given time & we were at home only.

We reside in Maharashtra state, Thane district. The said Toll Booth (IRB Choryasi) is located in Gujarat. I am furiously wondering, how the Toll amount got deducted from my account then??

This illegal & wrong deduction needs to be rectified.
Requesting you to please look into it & kindly revert my money back to my FastagHDFC account at earliest, which was wrongly deducted.

I have raised a complaint with your customer care & wherein they acknowledged the issue, also mentioned that this happened due to some server problem / system glitch. They provided me with the complaint number - I83689251. PFA relevant documents/images for your reference.

Many times I had observed that many of the automatic Toll gates are not working, subsequently one has to wait.
Request to intervene and fix this issue aeal

This happened on 3rd December 2022.

The toll person said low balance and charged 270*2=540 by cash as a double charge at the Khalapur toll on the Mumbai Pune expressway. Then immediately after toll, I recharged being shocked to hear a low balance (my balance was above this 203) and after an hour 203 was deducted for the same toll from my fast tag too.

So practically for the toll of 203, I was charged 203 + 2*270 = 743 which is ridiculous.

Request to please look into this and help me get the refund of the unnecessary 540 charged for the same.

I have been travelling from Talegaon. My fast tag of HDFC Bank [protected] was deducted with 203 rs at Talegaon toll. After this the fast tag balance went low. At the Khalapur toll, since th balance was low on the way and as internet was not working, i made cash payment. As i have already made a payment of rs 203, i should have been charged rs203. However, I'm charged rs 406. When asked for the lady informed that it is already punched, and that's how it is and she cannot consider the earlier toll paid at Talegaon even after showing the message on mobile. Then another employee Mr Mahesh Patil said this is how it is and they don't consider the earlier payment made as the receipt is punched in. This is inappropriate practice. It is possible that the toll balance gets low on certain occassions when you are travelling. That should not be a reason for double deduction of toll. Request to refund the extra toll deducted at the earliest. Attaching the message as well as the receipt for ref.

Today (22/01/2023), मैं पुणें to मुंबई जा रहा था। Talegaon टोल प्लाजा पर २०३ टोल डेबिट हुआ । खालापुर टोल प्लाजा पर ₹६७ टोल डेबिट होनाचाहिए, लेकिन खलापुरटोलप्लाजा पर भी ₹२०३ डेबिट हूए ।व्यवास्थापन को अनुरोध है कृपया डेबिट हुए रक्कम फिर से क्रेडिट करे।

गाड़ी नंबर-MH१४ EY ८५८५

Dear Team,

I travelled from pune to mumbai at 18/12/2022. At 18/12/22 at 22:58 time I Paid cash due to low balance showing in my fast tag. After few days i checked statement 203 rs deduceted at 22:52 time from fasttag wallet, Kindly refund my 203 rs as soon as possible. I had complained on NHAI they are saying that this toll not comes under them. so kindly refund my money to my fast tag.
My Cash Payment transtion id - [protected], My fasttag Transtion ID - 0100B[protected]/[protected]
Vehicle no- MH05 CH 4173

Please revert if any other information required. Kindly initiate it as soon as possible otherwise i had to take further action.

Thanks & regards,
Bhushan
[protected]

I was traveling from Pune to Lonavala on 26th dec 22 by my Hyundai i20 car no MH42K9859 via Pune Mumbai Express Way, But while returning from Lonavala via Mumbai Pune Express Way around 10pm at Talegaon Toll Plaza They took payment in cash Rs 203 and later the amount got debited from fast tag account too .
Pls refund the amount.

Today, 6 January 23, I crossed Khalapur toll and paid 203 via fastag.
When I reached Talegaon then also the same amount of 203 debited from my Fast tag. Total 406 i have paid for single journey instead of 270 rupees.
In talegaon toll i should have been charged 67 only but they again charged me 203.

Vehicle number is MH14JX6944.

I was charged incorrect double user fee of INR 406 in cash at Kusgaon Toll Plaza between Pune and Mumbai. I had sufficient fasttag balance and INR 203 was deducted from my account as well. I want refund of INR 406 of double user fee. Toll reciept and account statement of fasttag is attached.

I travel from Mumbai to Pune on 01/01/2023 by my car, Rs. 203 toll deducted at khed shiwapur toll plaza and Rs 203 deducted at Talegoan toll plaza. So actually 67 rs need to be deducted but 203 rs deducted.

Require your explanation as well as need to revert my extra money back to my fastag wallet.

Attachment photo for your reference.

Traveling on 25 12 2022 double toll was charged 203 from both sides at talegaon toll plaza it was charged for 67 rs only for one side really half rate after another side for half rate deduction

I am traveling from pune to khalapur toll was deducted 203 first time and second time 203 from another side i am traveling on 25 12 2022 rs 85 want to be deducted from one side and half amount from another side

Kindly check the receipt for cash paid at khalapur express toll plaza, maharashtra though our car MH46BE3869 was having valid fastag of Axis bank with balance of Rs820/- as attached screenshots of the account and NPCL Mapper.

It was mistake from the toll plaza to collect cash from us. Kindly look into the matter and do the needful.

Kindly refund the amount as soon as possible in our fastag account.

Thanks & Regards,

P Gopakumar
[protected]

The road side lights are not working in Kallambella. I have told many people about this till the toll is not noticed. Repair it as soon as possible sir.