IRB Infrastructure Complaints & Reviews

I have MH14 passing zen estilo, but they still collected toll for me @Somantane phata tollplaza using fasttag on 25 May 2022 . Kindly refund it .
Vehicle NO: MH14DF8981.

MY contact details :
Email: [protected]@gmail.com
Mob No : [protected]

Yesterday Wednesday, 25 May 2022, @ 06:10am, I crossed Urse toll (Talegaon Toll Naka) comming from Pune to Mumbai. I was charged Rs540 at Urse toll (MAHARASHTRA) by cash(Debit card used), attached is the receipt. After 10-15 mins I received message from IDFC Bank for my ETC tag Account at 06.11am that Rs203 are charged and debited from my account. The person on the toll counter was completely aware that I have paid the amount in cash and though he had deducted amount from ETC Tag. Attached are the photos of cash receipt as well as text message from ETC account.

TRAVELLED DATE 20.05.2022 FROM PANVEL KHED SHIVAPUR AND RETURN TO PANVE.

Your A/c no. 003797 is debited with INR 203.00 on[protected] towards NETC/MH46AP1152/[protected]/K. Current Bal is INR2, 737.92CR - Saraswat Bank

Your A/c no. 003797 is debited with INR 67.00 on[protected] towards NETC/MH46AP1152/[protected]/T. Current Bal is INR2, 670.92CR - Saraswat Bank

Your A/c no. 003797 is debited with INR 110.00 on[protected] towards NETC/MH46AP1152/[protected]/K. Current Bal is INR2, 560.92CR - Saraswat Bank

Your A/c no. 003797 is debited with INR 55.00 on[protected] towards NETC/MH46AP1152/[protected]/K. Current Bal is INR2, 505.92CR - Saraswat Bank

At Talegao toll plaza on 20.05.2022 at 20:08:38 fast tag was not recognized and I had been charged double the rate enroot. Rs 540 / was charged. Transaction no [protected]
I showed the receipt at Khalapur toll plaza at 22:37 Simultaneously Below Ref NETC/MH46AP1152/[protected]/K Rs 203.00 deducted through Fast tag.

Your A/c no. 003797 is debited with INR 203.00 on[protected] towards NETC/MH46AP1152/[protected]/K. Current Bal is INR2, 302.92CR - Saraswat Bank
ReplyForward

The overall story says that the toll plaza operation is headache to travelers rather than convenience. Requesting refund of Rs 540.00 ASAP after appropriate enquairy.

Have been charged additional toll of rs 135 at Kusgaon after I made an exit at Lonavala coming from Pune and re-entered towards Mumbai.

Kindly check MH47AY7288 on 21st May, 2022.
When I entered Expressway, I was charged at Talegaon - Rs. 203 at 9:39:30
When I exited Lonavala and re-entered I was charged at Kusgaon - Rs. 135 at 10:47:34
Then I exited Expressway, I was charged at Khalapur - Rs. 68 at 11:50:59

Pre-FastTag, we were exempted from Kusgaon.

We are coming from khapoli to Mumbai there between one toll both talking payment in cash we are arguing with them so told us we don't have insufficient balance so them over wallet then after they taking tall in cash payment mode.

So please look in this your mismanagement.

Toll both Name : Khalapur toll

Have been charged additional toll of rs 135 at kusgaon after i made an exit at lonavala from pune and reentered towards mumbai.

Kindly check mh02dj5849 on 12th may

I was travelling on Mumbai Pune Highway. On 6th May while traveling towards Pune. I Paid toll of Rs 203. When i entered on khalapur toll naka.

While returing from Pune on 8th may, at Talegaon toll plaza. I told them i have to get off at lonavala. Still theu have taken 270 rs from me. When i told them while coming i have paid 203 rs. The counter person rudely said "itna hi toll hai lonavala ka, waha pe likha hai".
I feel i have been charged extra.
Look into this.

Boys at toll plaza are very arrogant and dnt talk properly,

Specifically young boys needs to be told to behave properly,

Travelling with family still boys are so rude and arrogant.

HI Team,

I was traveling on 3 May 2022 from shedung to panvel. I'm local resident of neral so I had paid Rs 21 in cash for single journey for local vehicle. I have attached toll receipt. Still I was charged Rs 41 through Fastag as normal vehicle. I would request you to return that extra amount Rs 41 deducted through Fastag. Pls refer attached image.

I will appreciate if someone from the IRB (MSRDC) can clarify the need to pay at 2 tolls - both for Shedung.

We were traveling from Karjat to Mumbai on 3rd May 2022 when we encountered these 2 tolls within a distance of 2 kms.

1. One toll was while approaching Borle/Panel bypass NH48 ... ₹41
2. Second toll was while approaching expressway from Borle/Panvel bypass ... ₹46.

Images for both tolls uploaded.

A clarification will really help as the collecting authority for both the Shedung tolls was M/s. IRB Expressway Pvt. Ltd.

Felt like being cheated by paying two tolls within 2 kms.

Homiyar Mistry

Myself Girish Sohani from Thane MUmbai.

While I was returning back from Pune to Mumbai on 4th April 2022, i was charged Rs 203 through my ICICI fast tag account. Due to less balance the account turned inactive hence at Toll 2 the toll staff has charged me Rs 406/- Receipts attched here for easy reference.

Requesting to return the extra charged money through my Fast tag account.

Please note once the toll was charged at khalapur and then again on talegaon

I came from Pune to Mumbai and twice toll was collected. Below are both the receipts.
——————
INR 203 toll debited from Tag 3XXX0220 for vehicle no. MALPA813LMM122677 AT Talegaon Toll Plaza on 22/04/22 08:36. Avbl Bal INR760.3. IDFC FIRST Bank
——————
INR 203 toll debited from Tag 3XXX0220 for vehicle no. MALPA813LMM122677 AT Khalapur Toll Plaza on 22/04/22 10:01. Avbl Bal INR557.3. IDFC FIRST Bank
————
INR 67 toll debited from Tag 3XXX0220 for vehicle no. MALPA813LMM122677 AT Khalapur Toll Plaza on 22/04/22 10:02. Avbl Bal INR490.3. IDFC FIRST Bank

Please help. I checked with idfc first bank they say nothing can be done

Hi,

I was charged double fare by the toll team at Khalapur, Mumbai for my journey to Pune. I have fastag which has worked in all the tolls including my ongoing journey towards Mumbai at Khalapur toll on 14/04/2022. The machine at toll was not reading when I entered the toll at 14/04/2022 @ 18:35. I am having the necessary balance amount in my tag wallet.
I henceforth request to refund my ongoing journey on 14/04/2022 to my fastag account as this double fare is wrongly charged to me. Only if I didn't have fastag I would have paid the double fare. Attaching all the evidence.

TAG SEQ : 34161FA820328A52098B8CA0
Vehicle Number : MH14JM7653

Thanks and regards
Abhishek

10 april 2022
Mumbai to pune
Double toll at khalapur toll plaza have been taken saying no balance in fast tag. Cash taken as Double with fine 406 Rs.
Attaching details.
Please take action as many people facing this issue. Return my money 406 Rs immediately.
Thank you
Shirish Kulkarni
[protected]

Hello Team,

I travelled via the Mumbai-Pune expressway, and the toll amount was deducted from Fasttag at the Khopoli toll naka, although I paid over 400 in cash.

My fastag transaction details are mentioned below.

Transaction Number: 0100B[protected]

Dear Sir, In 26 September 2018, I have requested to remove the waste material and shaly white waste soil dumped in my land. Even several reminders also been sent to the concerned grievance cell. Since then I didn't get any reply nor any action to remove the waste dumpings. Please i request you to do the needful at the earliest or i have to go to the local police and launch a complaint.
Please take a note on my request since 2018 i have been requesting you.
My contact [protected]
[protected]@rwdiffmail.com
Thanks and regards
P T Naik

I am traveling on NH 211 solapur dhule national highway and I have enough balance in my fasttag account still all toll on High way has reject and asking for double toll...if I have enough balance in account then why I would pay double toll... Also all staff is behaving rudely and carelessly.please take note of it.if your systems are not compatible to carry load then close the toll plaza.

I had paid Rs 203 at Khalapur Toll Plaza on date 27.03.2022 12:47 hours via my IDFC fastag but since my Fastag balance was less I paid another Rs 203 at Talegaon Toll via credit card at 13:33 hours instead of Rs 67.
You are therefore requested to refund excess amount charged.

Team,
On 26th March 2022, i was stuck on expressway (on lonavala bridge) for almost 2.5 hrs due to chemical spillage near amrutanjan bridge. I was suppose to attend my uncle's first death anniversary rituals which i could not as i did not reach on time. On that bridge, we had to take U turn and come back untill the start of the bridge and take NH48 (old mum-pune highway) until khopoli. The NH48 was also packed with heavy traffic. it took me 4 hrs to cross from lonavala to khopoli. In such cases the toll taken from customers should be reimbursed. I request to reimburse the full amount of 270 charged.