[Resolved] IRB Infrastructure — double deduction of toll via hdfc fastag as well as cash

Yatish Damodare

from Pune, Maharashtra

Address:

Raigad, Maharashtra, 410101

On sunday, 07 july 2019, @ 19:36, i crossed talegaon toll comming from pune to lonavala. I was charged 138 rs at talegaon toll by cash, attached is the receipt. Next day i received message from hdfc bank for my fastag wallet no. [protected] on 4:46 that 138 rs are charged and debited from my account. Please find attached photos of cash receipt as well as text message from hdfc fastag account. Kindly look into this issue and refund that amount to my wallet.

+2 photos

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Sep 7, 2019

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!

We are in receipt of your email dtd: 31.07.2019 relating to double payment o[censored]ser fees through Cash and Fastag at Talegaon Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal.

At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under:

1. We have verified our accounts and confirm that we have received an additional amount of Rs.138/- and the same can be refunded.

2. It may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted. If the person at toll booth fails to notice the same, cash payment is asked. It is advisable to inform about Fastag affixed on the vehicle before making cash payment.

3. You are requested to contact your Fastag issuing bank to raise a chargeback request for refund of this amount. The same shall be credited to your bank account.

For any further assistance or clarification, please feel free to write back to us.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.