[Resolved] IRB Infrastructure — extra toll deducted | |
On 28-Dec-2018 I was charged Rs. 115 at Khalapur toll despite the fact that I had taken a Rs 173 receipt in cash. Can you please reimburse my 115 Rs? I have fasttag setup in my car. Also tried reaching to paytm to get this sorted, but to no avail. In case there is ny specific avenue to raise this issue, do let me know of the same. I was traveling in MH14GN9986. Gave 173 Rs for toll at Khalapur toll by cash, which was vakid till Pune. But then, when I passed the Dehuroad toll, I got a message of 115Rs charged against my fasttag! Was this information helpful? | |
Feb 19, 2019 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Verified Support Jan 19, 2019 IRB Infrastructure Customer Care's response We are in receipt of your email dtd: 04.01.2019, regarding deduction o[censored]ser fees through Cash & Fastag debit at Khalapur Toll Plaza on Mumbai Pune Expressway, registered under ‘Indian Consumer Complaints Forum’ portal.At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under: 1. We have verified our accounts and confirm that we have received an additional amount of Rs.115/- and the same can be refunded. 2. It may be noted that details of valid Fastag on a vehicle is automatically captured while crossing toll plaza and accordingly payment is deducted. In limited cases, due to system malfunction tag is not verified immediately and the person at toll booth asks for cash payment. 3. You are requested to contact your Fastag issuing bank to raise a chargeback request for refund of this amount. The same shall be credited to your bank account. For any further assistance or clarification, please feel free to write back to us. Thanking you & assuring you of our best services at all times. Thanks & Regards, Customer care – IRB Infrastructure Developers Ltd. | |
Add a Comment | |
26%
Complaints
843
Pending
0
Resolved
215
+91 22 6640 4220
IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
Post your Comment