IRB Infrastructure — Indiscipline at toll plaza, damages to my vehicle

Dear sir,
This is with respect to the incident happened with me today at Nandgaon Toll Plaza, while travelling from Amravati to Nagpur by my own vehicle reg no : MH31DC8936. Make :Maruti Suzuki : zen estilo

Below are the details of the incidents :
1) I was in a queue for paying the toll fee, suddenly a truck started moving in a reverse direction, which suddenly hit the bumper of my vehicle from the front side, by which the windshield glass is cracked, also the bumper got damaged,
2) By the grace of God, there was no vehicle behind me so that, I was able to take my vehicle reveres, so that I can survive,
3) After moving my vehicle in reverse for 50 to 60 feet, I packed my vehicle, and tried to understand, what is the issue,
4) I understood that the Toll booth operating system was not working, so that the operator has informed the driver to take the vehicle in reverse direction and join the another queue.
Kindly the clarify the below points.

1) How come the toll booth stop working suddenly,
2) What is the standard operating procedure you are following if booth systems are stopped working,
3) What is the procedure followed to put the vehicles in other queue,
4) What are the safety measure / precaution being taken if any accident are happen, as it happened today with me,
5) What the compensation I will be getting for the damages that has happened to my vehicle.
6) Why no body from the toll plaza not helped me to sort out the issue at the toll plaza, even the truck succeed to pass away very easily, without hurdle,

Request to kindly check out the video footage of the incident, kindly let me know, what compensation I will be getting for the damages that has happened to my vehicle.

I am attaching here with the toll plaza tkt, vehicle can be seen at my residence at nagpur, photo of the crack windshield cannot be visible in photographs,

Kindly revert within 48 hrs positively, without fail, with the course of action .
With Regards,
Vinod Ingle
Cell- [protected] | Direct Line[protected]

Mahindra & Mahindra Ltd. | Nagpur 440016