IRB Infrastructure — toll collected twice by cash and fastag on mumbai pune expressway

Address:

Thane, Maharashtra, 400601

I was travelling on 19th april 2019 from mumbai towards chakan by car on mumbai pune expressway. At khalapur toll plaza i entered etc lane for toll payment by fastag. The attendant there told i have insufficient balance. I insisted that the wallet has sufficient balance as i had checked and deposited money just 10 mins before entering toll plaza. He did not allow us and took rs.230 for talegaon exit (Receipt attached) but after leaving when i stopped near lonavala for a break i checked my fastag account and to my shock rs. 109.06 (Paytm transaction stmt attached) had been deducted. I thought of informing the same at next toll at talegaon. The chakan exit at talegaon is only one lane with cash and etc both. I entered the exit and told the attendant i have already paid 230 by cash so pkease reverse my fastag deduction of rs.109.06. He told me he cannot reverse but to my shock again he deducted another rs.138 (Paytm transaction stmt attached). I asked him why are you again deductibg money when i have showed you the cash receipt. He said system has deducted the money i cannot do anything. I asked to see the manager to which he simpky said go and check. He pounted to someone not looking like manager there. I again politely told him my problem that i have paid cash already and i want to get the fastag transactions reversed since you are deducting money twice. He rudely told me noone can help you here. Ask your bank to refund it. I told why will my bank refund as you have taken the money. He started using fowl language and expletives askung me to leave. I asked him for resolution again or tell me how or who i can approach again. He again said go to your bank and again aggressively using bad mouth. I had no option but to leave and put a complaint here for the refund and strict action should be taken against talegaon toll personnel who instead of helpibg people in distress are robbing them and then using goondaism to shoo them away. I think not many people would be claiming their money back like me and the robbed amount going to the toll managements account. This is clear robbing.
Its a software which can technically do anything. It can reverse, deduct, block anything. But since these people want to rob they just don't do it.

I want my money to be refunded and hope govt which is asking people to embrace technology for ease, safety and convenience should put grievance cells on each toll for such toll irregularities. Also, i didn't find any policemen there when those toll guys were being aggressive.

I hope i don't have to escalate this to road ministry and no one goes to such mental harassment.