[Resolved] IRB — local car toll deducted from fastag

[email protected]

Address:

Valsad, Gujarat, 396191

Dear customer, your fastag a/c has been debited for rs. 70 for transaction by vehicle gj15ch3260 at toll irb bhagwada on[protected]t02:31:19. Balance amount in the a/c is rs. 110 - hdfc bank ltd.

Toll deducted even i pass through local cum cash lane. Thus happens with me twice. Kindly refund my amount.
As toll naka should have local lane where no radioactive fast tag device should not be install on local lane.
As people will have balance i fasttag account and it will deduct as in pass through fasttag install devices at each lane.

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Feb 5, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2020

IRB Infrastructure Customer Care's response Dear Sir,
Greetings!
We are in receipt of your email dtd: 02.01.20, regarding single Journey charged from Fastag for local in this context, we would like to clarify as under:
1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time.
2. As per Govt. Notification No.S.O.403 (E), (copy enclosed for ready reference), there is no exemption for any person or vehicle except as provided in the said Notification.
3. It may be noted that vehicles with GJ15 registration are not exempted at BhagwadaToll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein.
4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents.
5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency.
6. In case you are eligible for local concession as per user fee notification, you are requested to visit Bhagwada Toll Plaza with required documents.

Thanking you & assuring you of our best services at all times.
Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.