[Resolved] IRB — wrong deduction of toll charges | |||
On 04.05.2019, i have passed through kamrej, choryasi toll plaza. Local vehicles having registration at surat are enjoying exemption from payment of toll tax. However, rs.70 have been deducted from my paytm wallet and rs.40 were deducted on my return journey. Total rs.110 has been wrongly deducted. Kindly look into the matter and initial refund of the wrongly deducted amount. We also request you to kindly ensure that such wrong deductions do not occur in future. Was this information helpful? | |||
Jun 9, 2019 Complaint marked as Resolved IRB Infrastructure customer support has been notified about the posted complaint. Verified Support May 07, 2019 IRB Infrastructure Customer Care's response Dear Sir, Greetings! We are in receipt of your email dtd: 06.05.19, regarding single Journey charged from Fastag for local registration vehicle registered under ‘Indian Consumer Complaints Forum’ portal. At the outset, we sincerely regret the inconvenience caused to you. In this regards, we would like to clarify as under: 1. We are carrying out toll operations at aforesaid toll plaza as per Concession Agreement executed with ‘National Highways Authority of India’ (NHAI) and guidelines issued by NHAI form time to time. 2. As per Govt.Notification No.S.O.2424 (E), (copy enclosed for ready reference), there is no exemption for any person or vehicle except as provided in the said Notification. 3. It may be noted that vehicles with registration of Surat are not exempted at Choryasi Toll Plaza as per said notification. However, there is provision of discounted Monthly Pass for local residents (residing nearby toll plaza) for their non-commercial vehicles subject to fulfilling the conditions mentioned therein. 4. To avail this facility on Fastag (i.e. registration of Fastag as Local Tag), vehicle user needs to submit proper documents viz, vehicle registration documents, proof of residence etc. at Toll Plaza Administration Office. After verification of documents and if documents are found in order, Fastag is registered under Local Tag by the Toll Plaza. This usually takes 2-3 working days after submission of documents. 5. Apart from registration of ‘Fastag as local tag’, we have no role in payment processing under Fastag as it is automated process and payment is processed as per said notification. It appears that proper details were not shared with you by the Fastag selling agency. 6. In case you are eligible for local monthly pass as per user fee notification, you are requested to visit Choryasi Toll Plaza with required documents. Thanking you & assuring you of our best services at all times. Thanks & Regards, Customer care – IRB Infrastructure Developers Ltd.      | |||
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Comments
Team - I have visited through toll and lost the bills, I need Duplicate prints of the some 14 Transactions - Vehicle No. Gj5 CQ 9199, But the Officials at point are denying the same.
Need help to get dubplicate copies of transaction done during toll.
Need help to get dubplicate copies of transaction done during toll.
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IRB Complex, Chandivli Farm, Chandivli Village, Andheri, Maharashtra, India - 400072
i want to know the status of Toll Plaza
is chinchwad passing vehicle is necessory to pay the toll at Somatne Phata ?
whats the End date of this Toll Plaza.