Irctc — Aam Janta Suffering

Address:

Ghaziabad, Uttar Pradesh

To: Dear respected Minister of Railways - Sri Suresh Prabhu, To: Dear respected Minister of State of Railways - Sri Manoj Sinha... Hi, I am Sanjay Kumar. On 1/Dec/2014, I booked a ticket from irctc site where the travel date was 26/Dec/2014. The transaction ID is [protected] and PNR is [protected]. At the last moment (around 3 hours before departure time of the train), it was updated on the trainenquiry.com that this train got cancelled. It was very inconvenience to me & my family but we could not able to do anything and my plan got changed. Now, considering that as the train has got cancelled and as I had booked this ticket from irctc site, I assumed that the refund would be automatic and would be credited in my a/c. Today when I checked my a/c, I found that there is no such credit. Then I contacted irctc customer care. There, I was informed that even the train got cancelled I should had either cancelled this ticket or should had filed TDR for the same within 3 days of the scheduled departure of the train. I would like to ask few questions from both of you - • I would like to know that why not the refund should be automatically transferred to the corresponding a/c in case train is cancelled and ticket booking is done via irctc site? • I would like to know that why I should initiate for ticket cancellation or TDR if there is no use of that ticket once the train got cancelled? • I would like to know that why not the refund should be automated even there is no fault of passenger in cancelling the train? • I would like to know why there is restriction of filing TDR within 3 days in case train is getting cancelled. Please note that passenger already have a lot of inconvenience when any train got cancelled. And it further frustrates the passenger by putting so much unwanted rules & regulations for refund. And that too without any proactive information sharing from Indian Railways side. Looking forward for your response here. Regards Sanjay Kumar