Irctc — Abusive language and ignoring senior citizen

I was travelling from Thirsur to chennai and i had confirmed ticket from palakad ... From thirsur i took separate ticket asking the ticket collector to provide me ticket to sit in sleeper coach since its only one station we sat in sleeper coach .. This ttr came in and was speaking in malayalam which we dont know we asked him to translate vut he refused to do so and asked us to stand eventhough passengers didnt complain.. I had 56 year old mom and 58 years old dad wit me .. We stood up and came till palakkad which is nearly 2 hours .. Worst ever experience this Ttr allowed there people malaylis to sit and sleep and come who just had general ticket .. Y is he working for indian railways or kerala? Is tamilnadu and its people not part of india questions which need to be answered