Irctc — complaint about service in 2nd AC coach threatened by CRPF officer

I was so looking forward to my train travel from so many days…But it turned out to be a big horrific train experience… I want to desperately share it with you as I don’t want anybody to be stuck in this situation. We r going to kalyan (mumbai) from Guwahati by Lokmanya Tilak train . Though we booked a ticket for Second class Ac coach…It doesn’t feel like its an AC coach bcoz of its poor and unhygienic maintenance. In so called AC train…AC are not working…I fail to understand why on earth they write AC on ticket when they don’t understand AC coach needs working AC. Just bcoz AC is there doesn’t make us feel cool air to add it to our misery the unavailability of ventilation is suffocating us to death as fans are not working . To make matter worst we r not getting any official personnel to get an answer(no attendant, No TC) Even their call centre representative is unsupportive. I really wish to give feedback to Mr.Suresh Prabhu that under your care Indian raliways turn out be worst than ever…where r your promises now…they don’t stand here…all I can see is failure…Where are you?...my past experience with Kamakaya express when I was travelling from Guwahati to Nagpur was no different…Is it the way to make railway profitable by ripping of[censored]s with false services?I want t9 raise my complaint against railway department.