Irctc — Complaint about TT

Address:

Jaipur, Rajasthan, 302017

For yesterday night I was booked a reservation ticket from kota to durgapura.
And I have recived msg from irctc it is ticket status RAC/12.
First of all I have searched TT from coch nu. 1 to 7.
But I didn't found him. And after that I'm waiting for him. After 2 jour journey he came and I showed him msg with PNR he said that this not confirmed you need to out from train otherwise I fined you 570rupee. I was shocked.
I asked him about why is this happening I have reservation and I don't received any seat and coch number. He start to argue with me some other passenger like me. And he was drunk also. His name I think R.N. Mehra.
There is no name batch in his suit. After that he said that get out from here.
And than I was go to swaimadhopur junctions deputy station master.
They told me that go and come with TT. I was go again and told to TT come with me in Deputy station master. He said that I don't go anywhere i[censored] want to complaint than go to consumer court. And then I need to take general and I complete my journey in general coch by standing in whole night.

Mr. Suresh prabhu
What kind of services you provide.
I don't know who's responsible for this but I really so disappointed to see service of iRCTC.
Please help me
I'm sending snapshot of ticket also.

Thanks and regards
Vikram rathor
[protected]
Vikram.[protected]@gmail.com