Irctc — Failed Transaction amount not refund

Address:

Gurgaon, Haryana

Dear Sir, On 5th June 14, I have booked train ticket from IRCTC and payment got failed and my amount was deducted from my account. transaction id is [protected], IRCTC has given instruction to the bank to refund the amount but till date I have not received the amount back. same thing i have written to hdfc bank but but they are suggested pleas write to IRCTC.please resolve the issue and refund my amount in my account. For your reference i am attaching the earlier communication with bank Dear Mr. Kumar, Thank you for writing to us. This is with reference to your e-mail dated June 17, 2014 with Subject line : "'HBL=[protected]' Others Ref No:[protected][protected] 13:34:58". This is in reference to your e-mail regarding the non-receipt of your payment done through Direct Pay to the Merchant / Service provider. The only role of HDFC Bank is in facilitating the payment. The offering / terms and conditions of the product are laid down by the Merchant. Your account has been debited and the payment has already been made to the Merchant / Service provider. For any clarifications, we would request you to get in touch with the customer care team of IRCTC, who, on your instructions, will initiate the necessary rectification. In case, if the merchant is denying of the receipt of the payment towards the stated transaction even after 5 days of the transaction date, request you to bring this to our attention for necessary action. Warm Regards, Christopher Samuel Customer Service Officer Customer Support Team HDFC Bank Ltd. Dear Sir, On 5th June 14, I have booked train ticket from IRCTC and payment got failed and my amount was deducted from my account. Transaction id is [protected], IRCTC has given instruction to the bank to refund the amount but till date I have not received the amount back please resolve the issue and refund mu amount in my account. Regards Praveen Kumar Regards Praveen Kumar