IRCTC — irctc - a fraud
Mumbai, Mumbai City District, Maharashtra, India
Memervin fernandes on Mar 29, 2019
I did a booking with pnr [protected], a sleeper class ticket from pernem (Pern) to panvel (Pnvl) via train number 22114 for 21 march 2019. I could check the berth and coach details the moment the chart was prepared from the source station on 20 march 2019.
I woke up on the date of journey to find an sms stating the train in around 1:30 hours late. Over the next few hours, the sms' kept updating me and the delay increased to around 2 hours till the time the train reached mangalore junction. The train was held here for more than 1 hour and by the time it left majn the delay was beyond 3 hours.
Why will any passenger want to travel in a train delayed by 3-4 hours. I am aware about a rule in indian railways, which promises a full refund in case of a delay on more than 3 hours.
However, i was not sure whether i will get a confirmed berth in the 12620 matsyaganda express. At 16:30 hours, this too was sorted as i was able to book a confirmed ticket on the 12620. Now the issue here is, i was allowed to cancel the ticket with pnr [protected] and given a 0 refund.
As i had to travel all the way to madgaon, i did not report the matter on 21/3/2019.
I then wrote to irctc customer care complaining about the 0 refund even though i can confirm via ntes, the train touched pernem more than 4 hours late. The irctc care team has not resolved the issue at all. Every email is handled via a different person and they provide different answers.
I wish to know how does indian railways protect its consumers when trains run late. Over the past few years, i too have received 100% refunds in case of late running trains. Then, why have i not been provided a refund in this case.
Would it have been better if i had sold the ticket to someone else rather than cancelling for a 0 refund.
Is this a new kind of financial terrorism, courtesy irctc.co.in
[Mar 29, 2019] Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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