Irctc — Lost money with IRCTC due to cancellation of train

Address:

Pune, Maharashtra

I booked train tickets for my whole family on 31-Mar-15 for train No:12248(NZM BDTS YUVA). The train got cancelled at the eleventh hour.I had traveled all the way from Ludhiana to Delhi to board the train to complete my journey til Mumbai. When I reached at Delhi Railway station I came to know that the train was cancelled. I had to suffer a lot along with my family which consists of old age parents and a 3 year old child. Somehow i manged to reach my destination (Pune) again lot of suffering due to no confirmed seats in tatkal booking.and then After few days when i inquired about the refund for the train cancellation I was told that because I did not filed TDR in 72 hrs of the expected journey time I will not be getting my money back. I want to know how much a common man is supposed to suffer in India. if the train is cancelled at the eleventh hr why they expect the passenger to raise a request for refund.Why it should not be done automatically.The amount i lost was huge and was my hard earned money.Who gives irctc the right to rob it like this.I will take this matter to highest level.IRCTC is anyway a blood sucker than a help or service.