Irctc — made payment but didn't get ticket

Address:442401
Website:Irctc app

Through sbi debit card i purchased worth rs707.08 on pos irctc85505 at ptm*irctc txn# 420852 for the train nagpur to cstm number 12290 on 12 nov 2017
But i didn't get ticket and not only that i couldn't book confirm takal ticket for other train. It is unnecessary suffering.
Pls do the needful to get me refund.

Bujade sushil
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