Irctc — no refund received for tdr filed under pnr [protected]

Address:

Ghaziabad, Uttar Pradesh

I was travelling with 12034/NDLS CNB SHATABDI on 01 Jan2015 with my 3yr old daughter but the same was delayed by 09 hrs. As train was late for more then three hrs, I filed the tdr requesting the refund on 02Jan. The refund has not been processed yet. The reason given to me is that I should have filed the tdr before actual dep time of the train. Firstly, I can not file tdr before actual dep time of the train. Secondly, as per terms n conditions mentioned on Irctc which says refund can be claimed up to 72hrs of dep. Incase of delay, we can claim full refund. Rules are same for window, i-ticket and e-ticket. I reached the station an hr before as per actual dep time of train with my daughter. I was roaming around gzb station with my daughter and luggage. There's no cloak room. At the station announcement was done at last moment. It was impossible for me to cancel ticket from the station. I have gone through so much with no fault of mine. Now railway is telling me that I have claimed refund at wrong time. Pls help me in getting my money TDR Transactions Details Transaction ID: [protected] Train No./ Name: 12034/NDLS CNB SHT PNR Number: [protected] Date of Journey: 01-Jan-2015 Date Of Boarding: 01-Jan-2015 Date of Booking: 17-Dec-2014 From: GHAZIABAD (GZB) To: KANPUR CENTRAL (CNB) Boarding At: GHAZIABAD (GZB) Resv Upto: KANPUR CENTRAL (CNB) Quota: GENERAL (GN) Class: CHAIR CAR (CC) Ticket Amount: 720.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No ANAMIKA 32 Female CNF C2 42 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 02-Jan-2015 14:54:26 HRS TDR Status: CR Registered ID: [protected] TDR Zone: NORTH CENTRAL RAILWAY (NC)