Irctc — Non refund of money on transaction failure.

Sir, I was doing reservation on my IRCTC account for dated 01.04.2015 from Asansol to New Delhi (Transaction ID and Details receipt is attached).I had used Punjab national bank Debit Card for payment, but transaction was cancelled and consequently Rs.7851.18 was debited from PNB Account No-[protected] in the name of Balwinder Singh as got message on mobile as well it is reflected in Pass Book too. I lodged a complaint to PNB customer care help line No-[protected] vide comlaint No-A[protected] dated 11/04/2015 and they too confirmed about the money of Rs 7851.18 was debited from the said account on 01.04.2015. In this regard, I want to know the present status of my money for refund from IRCTC as it is not refunded till date. Therefore, you are requested to refund my money back in my account at earliest. Failed Transactions Details Transaction ID: [protected] Train No./ Name: 12313/SDAH RAJDHANIEXP Date of Booking: 01-Apr-2015 Date of Journey: 15-Jun-2015 Date Of Boarding: 15-Jun-2015 Date of Arrival: 16-Jun-2015 From: ASANSOL JN (ASN) To: NEW DELHI (NDLS) Boarding At: ASANSOL JN (ASN) Resv Upto: NEW DELHI (NDLS) Quota: GENERAL (GN) Class: THIRD AC (3A) Payment Status: Payment Failed Bank Name: Punjab National Bank Reservation Status: Not Booked Transaction Amount: 7839.94 No. of Adults: 4 No. of Children: 1 Ticket Type: E-Ticket Regards, Balwinder Singh
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Indian Railway Catering & Tourism Corporation [IRCTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    10798
    Pending
    0
    Resolved
    1834
    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
    Indian Railway Catering & Tourism Corporation [IRCTC] Address
    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
    View all Indian Railway Catering & Tourism Corporation [IRCTC] contact information