Irctc — Non Refund of ticket amount of Cancelled Train by Indian Railways (PNR No [protected]) | |||
Dear Sir/ Madam My date of journey was[protected] on Train no, 12615, Train Name -Grand Trunk Express from Nellore to Delhi, but i received a message of Train cancellation on my mobile no.[protected], I am a Senior Citizen of India .Due to Train cancellation i had to book another ticket of different train on Tatkal Basis, I am not yet received any refund in my account, after conversation with customer care they said now there is no refund on your ticket as you were not cancelled your ticket himself, but on my message there was no indication or information to cancel the ticket or contact to customer care for refund, so waited for refund till date . so there is a request you to please refund the fare amount as early basis as i don't get the information correctly from IRCTC Your Sincerely P Rajendran Was this information helpful? | |||
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. | |||
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![Indian Railway Catering & Tourism Corporation [IRCTC] Phone](/img/bn/phone.svg "Indian Railway Catering & Tourism Corporation [IRCTC] Phone"){kind=small}
+91 44 2530 0000
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9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
Same problem happened with me too.
I have booked ticket on Train "Grand Trunk Express" from Chennai to Delhi, journey date was 24/06/2015. No information regarding self cancellation of ticket was provided. And now when am asking for refund IRCTC people are saying that cancellation date is over. This is injustice to customer. I have booked the ticket which cost around Rs 12120/- and its a huge amount.
Lets find the solution and file a case against railways.
Many people are affected by this irrelevant rule if railway, this is mental harassment to customer. Railways are doing the loot this way.
If there is rule, there should be proper information also, else customer will not agree with that rule. This is cheating with the customer.