Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — not giving refund

jigneshb21

from Vadodara, Gujarat

Address:

Vadodara, Gujarat

sir my name is jignesh p barot and i have booked 4 e ticket with pnr no [protected] for dt:- 8/02/14 from ernaculam to ahmedabad in w/l status and after chart confirmation only 2 tickets was confirm so we had to travel only 2 person for other 2 person we have obtain certificate for claiming refund of fare from tte and also file tdr online for refund claim we have also posted a original copy of claiming certificate to group general manager, irctc ltd new delhi by registered post no= EG[protected]IN on date 11/02/14 and it is delivered to authority on 14/02/14 tdr filling no is ekt[protected] and since last 3 month there is under process they are saying railway department not giving confirmation their last mail was as follow Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/NWR Railway on 21-Mar-2014 As refund is yet to be received from concerned railway, we have sent a reminder on 23-April-2014 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM i have provided all the proper certificate and documents of proof although they are delaying my refund so pls help me jignesh barot vadodara

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Aug 14, 2020

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

Brijeshkrsingh

from Pune, Maharashtra

Kindly refer the mail trails. I was having a IRCTC ticket for 02 person in 01452- LJN PUNE SPL having PNR[protected].

The running status updates of the train for Habibganj (Bhopal) as per the information provided by 139 misled me and I missed the train due to 139 train running updates.

The status updates for HABIBGANJ station was

1. 26 minutes late at Habibganj and train will reach at 19:14 hrs (Call recording Attached as 1)

2. 2 hour 31 minute late and train will reach at 21:19 hrs(Call recording Attached as 2)

3. 2 hour 35 minute late and train will reach at 21:23 hrs and leave at 21:25 hrs.

So believing 139, I reached Habibganj station at 2100 hrs but shocked to know that the train had already left at 20:45 hrs. The Station Master told me that the train came at 20:28 hrs and left at 20:45 hrs.

But Railways said IRCTC is third party and only IRCTC to be blamed and can help me out in this. So I made a call to your customer care but they also did not provide me any help except guiding me about how can I get refund. (customer care call recording attached as 3)

Any how now I have reached Pune on[protected] by Habibganj Pune Special by booking Tatkal ticket for train running on[protected].

I was travelling with my wife and 1 year old kid. I have to take extra leave from my job and booked a new ticket for travel.

I hope you understand the pain I have gone through due to misleading info by your 139 (IRCTC) and would like to see what sort of help IRCTC can provide me to pacify this harassment which occurred due to lag on IRCTC part.

Kindly go through attachments as well.

Hope to hear from you at the earliest.

Note: Attachment will be provided when required as there is no option to post the call recordings.

Thanks and Regards

Brijesh Kumar Singh
SIIL, Pune.
+91 [protected]