Irctc — Payment refund issue (ewallet)

Hi,

I tried to book a ticket on jul 01 from cch to gda using ewallet however payment went successful and ticket isn’t booked.

In such scenario i am expected to get my ewallet money to be refunded but till now neither i have received it back nor i can see it under “ticket refund history”.

Could you please help me?

S. No. Transaction id from to date of journey reservation status trans. Amt () transaction date payment status failure reason
1 [protected] cch gda 29-oct-2016 not booked 743.0 01-jul-2016 payment settled failed

Above is the transaction id and remaining details about this transaction.

I have dropped a mail to "[protected]@irctc.Co.In"but no update from them and it has been 22 days that i haven't received my money back.

Every time when i ask for an update on that mail, the only thing which i get is the auto-generated mail from them opening new ticket for this.

My registered email id is "[protected]@gmail.com"

Few ticket numbers with them related to this issue are:
[irctc #3648538]
[irctc #3667001]
[irctc #3685463]
Couple of more...

Please help me to get refund.

Thank you,
Kunjan