Irctc — Refund for rescheduling the cancelled train

Dear sir

On 21st February 2016 around 9pm we saw a chart on the irctc site stating the cancelled trains on the 22nd February and it said our train 12650/KTK SMPRK K EXPRESS at departure time 6:40 am from NDLS to JHS was cancelled. Just for confirmation we checked the list for the last time at 1:45 am on 22nd February and again saw our train to be cancelled.

But in the morning around 8 am when we saw the train status it showed departed. And now the ticket can not be cancelled also. We missed our train to Jhansi because the cancelled train got rescheduled.To get a refund we filed a TDR around 9 -9:15 am and even emailed them. But in return we got a reply that we filed the TDR after our 4 hr deadline from the time of departure hence we cannot be refunded. But that wasn't true.

We wish to know how will be compensated for our loss. It was important for us to reach jhansi and now we aren't being refunded also.

Please get back to us at the earliest.

- Neelam Mishra
([protected]@gmail.com)