IRCTC Refund — i have booked a ticket from irctc using debit card and after that i have cancelled the ticket.

Address:

East Godavari, Andhra Pradesh

1) i have booked a ticket from irctc using debit card and after that i have cancelled the ticket.
2) pnr:[protected] visakha express bording at rajahmundry[protected] and the ticket was cancelled on[protected].
3) raised tdr : 208615
4) after long time i get below message:
" amount of rs. 285/- is processed as refund in respect of tdr no. 208615 vide case no. C 508/2339/17/01 and
The said amount will be credited to the bank account of the complainant, in due course, by accounts branch of s. C. Railway, directly.
5) they provided e-mail id to get response from bank: [protected]@andhrsbank.co.in.

This mail is not working. Until now money was not refunded.