[Resolved] Irctc — Refund not given | |||
I had booked a ticket online from Varnasi for PNR [protected], BSBB LTT special, 21-Feb-2014, Train departure time in 16:40 from Varnasi to Etarsi . The railway train was delayed the train by 6-9 hours. Passenger could not travel. As per process I filed for TDR on railway website and saved screen shot . It shows Time stamp of 21-Feb, 17: 21 hrs with reference number provided as ekt[protected]. The online system did not allow to cancel as message came chart prepared. Even then railway has rejected my refund. The message from IRCTC "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : DCR280214V67027 and the reason being : 'TKT not Surrendered/TDR not within 2/3/3 Hrs(CNF/RAC/WL) of actual departure of Train.' Following up with IRCTC since multiple months and no progress Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
with regards i want to say that i have cancelled my ticket on
> 23-Oct-2014 11:21:57 HRS from patna to bhopal ...with
> Transaction ID: [protected]/
> PNR No: [protected]
> ...i have not recived my refund amount till date..i have already
> requsted u on this transatction but your resposnse was that it may
> take 2 to 3 days...but has taken almost more than a month and
> still i have not recived my money ...please take actions soon and
> refund my amount of 980...
> 23-Oct-2014 11:21:57 HRS from patna to bhopal ...with
> Transaction ID: [protected]/
> PNR No: [protected]
> ...i have not recived my refund amount till date..i have already
> requsted u on this transatction but your resposnse was that it may
> take 2 to 3 days...but has taken almost more than a month and
> still i have not recived my money ...please take actions soon and
> refund my amount of 980...
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> 23-Oct-2014 11:21:57 HRS from patna to Bhopal ...with
> Transaction ID: [protected]/
> PNR No: [protected]
> ...I have not recived my refund amount till date..I have already
> requested u on this transaction but your response was that it may
> take 2 to 3 days...but has taken almost more than a month and
> still I have not recived my money ...please take actions soon and
> refund my amount of 980...