[Resolved]  Irctc — Refund of Money for PNR [protected] and [protected]

Address:

Hyderabad, Andhra Pradesh

Hi, I had booked my ticket from Secunderabad to Mumbai, and booked another ticket for my younger brother from Pune to Mumbai in the same train 18519/Visakhapatnam-Mumbai Express. Both the tickets were of AC II class. The PNR for both the tickets are PNR [protected] and [protected]. Issue - When I reached the station on my travel date, I was informed by the staff at the station that train has been cancelled due to cyclone and when asked about refund of money, they told that it will be refunded automatically directly in your account since your ticket was booked online. The very next day I had to reach Mumbai anyhow, since my next train for Allahabad was from there. So I made alternative arrangement for myself and my younger brother and managed to reach Mumbai to catch my next train. Now, its been a month and I have not received my refund yet. I mailed to IRCTC care and when couldn't get the proper reply from them after waiting for about 10 days, I wrote to AGM and DGM at the below mentioned email IDs- [protected]@sr.railnet.gov.in [protected]@sr.railnet.gov.in. And I got a reply from B.NAGESWARA RAO, Joint Director, Public Grievances, General Manager's Office, Southern Railway, Park Town, Chennai - 600 003 in which he directed IRCTC to look into the matter and gave folio number for this complaint as G.50/PG/WC/[protected]/626. But I did not get any proper reply and was asked to contact officials in Mumbai. I am now very frustrated with the behaviour of IRCTC customer care and other staffs and it seems they don't care for their senior officer like Joint Director and AGM, so where comes the common man. They just don't seem responsible towards their duty of proper communication and other processes required at their level. Now it is my request to Consumer Department to look into the matter and do the needful as I am really fed up of chasing them for my refund. And since the ticket was booked using credit card I bear extra cost and because of non refund I am paying interest on my credit limit hence, I ask for refund of not just the ticket amount but Rs. 10, 000 as minimum for all this pain and loss of my time. Thanks, Prashant