[Resolved]  Irctc — regarding coach attendance and ticket checker for not providing complaint book

Address:

Mumbai City, Maharashtra

dear sir this is dr kapil agrawal from K.E.M. Hospital, Mumbai. yesterday i was travelling from Golden temple mail from mathura jn to bct. coach attendent didnot attend us to provide bedsheets, blankets and pillow covers etc. even after 8 hrs of journey. i tried to find him in pantry and other possible locations and asked many vendors but couldnot find him then i asked the ticket checker but he also didnot know. same time one co- passenger at aroun 7pm told me that attendent is sleeping inside the cupboard meant to store bedsheets and blanket etc. i woke him up and asked to give the bedsheets etc. he said straight that he doesnt have any as railway is not providing enough. i asked him to call superior and to bring complaint book but he didnot pay any heed.when i asked ticket checker again and asked him to provide complaint book then he asked attender to some bed sheets. attender then brought 4 bed shhets for 4 berth instead 8 and said itna hi hai itne se hi kaam chalao, despite repeated request to provide complaint book both attender and Tc didnot provide and said jo karna hai karlo. pantry person also charged rs 100 for each plate of veg. lunch and didnot provide any bill. the food was pathetic to say the least. this is just too much if consumer is denied getting basic facilities and cant even get complaint book to make a complain against the erring rly employees despite paying extra charges every time then better not to have any complaint book at all and leave the aam janta to suffer.my coach was B3, seats, 46, 57, 60 and 63.