Irctc — Regarding pending refund amount for TDR -- PNR Number: [protected]

Dear Sir / Madam, It has been long time I have repeatedly requesting IRCTC for the refund for the below TDR. And every time I received message that "email has been again forwarded to the concerned department". But I have not received any update for my refund amount when it will be provided. Below is the detail of TDR: PNR Number: [protected] Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date:28-Dec-2014 11:57:11 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER030115W23045 Respective Journey Information: Train No./ Name: 12380/JALIANWALA B EX Please provide me a specific update when I can get the refund money and if possible kindly co-ordinate so that I can get my refund money back. Thanks, Bijit Guha Thakuta Mob-[protected], [protected]