Irctc — TDR failed

Address:

Raipur, Chhattisgarh

Greetings, I filed a TDR on 29th May 2012 and after repeatedly mailing them they are giving following reply: Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CSE050612V03299 and the reason being : 'Claim can’t be finalized as old Records NOT available' In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM This is not a single case. I have made some more TDRs in the same year ie., 2012 and still I am waiting for the refund amount. I have the documents which showed I didnot travelled on those trains but Indian Railways didnot reply those letters which were continuously forwarded by IRCTC. The TDRs applied are as follows: S# Transaction Id. PNR Number. TDR Entry Date 1 [protected] [protected] 30-Oct-2012 2 [protected] [protected] 29-May-2012 3 [protected] [protected] 22-Jul-2012 4 [protected] [protected] 11-Oct-2012 I wrote a mail to a greivance cell but they forwarded the same to concern people but no action till date. What should I do next. Warm regards Somnath Choudhury