[Resolved]  Irctc — TDR Process and the etiquette of customer support team

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Bangalore, Karnataka

Hello IRCTC, Look into my case where in one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands... What is this? My PNR is [protected]. I filed a TDR against this PNR as I didn't travel on that day. I filed TDR within the time limits ( I received a confirmation mail from [protected]@irctc.co.in stating the same). But your CS agent is stating that Railways has rejected the case stating that I didn't file TDR in the time limits (What is wrong here: Your mail or Railways). When I tried to contact your customer care for the same, one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands. Whom should be approached to solve this problem? As a ticket booking agent, is it not your responsibility to rectify the problem with the railways? What is the kind of Customer support team that you have? They are not bothered to listen to customer complaints. Rather their tone is so rude that a customer can't call the again. Please look into this major issue.