[Resolved] Irctc — TDR Process

Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — TDR Process

A ashishp1986 from Guwahati, Assam

I had booked a ticket from KQR TO HWH under transaction id [protected]. As the train was late by almost 6.25 hours, so we decided to cancel our travel plan. I cancelled the ticket but have not received the refund back.The TDR status shows - TDR has been rejected due to - Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY . I have written several mails to TDR in the last one month but have not received any feedback. I have attached the proof of actual delay on that day in the email. On calling the customer care they just ask us to write a mail. I hope through this our problem would be heard and action would be taken care off. Thanks Ashish [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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Comments

gupta45

from Delhi, Delhi

Dear Sir,

Thisis regarding TDR reference number [protected].PNR number is [protected]
this TDR has been rejected and reason given for this isdelay.
But sir, as per the rule train was delayed by more than 3hours and I had filled TDR before train actual departure. Irctc website hasallowed me to file the TDR.

Train Actual Timing is 13:40
Train was Delayed by 5 hrs
TDR filled at 18:00 (before train departure)

After rejection of my TDR I sent mail to [protected]@irctc.co.inand still I have not received any reply.
Also I talk to railway department Mumbai at[protected]. They have told me that they have not received this case from irctc.

Request you to please do the needful.

Regards,
Brijesh Gupta

gupta45

from Delhi, Delhi

This is regarding TDR reference number [protected].PNR number is [protected]
TDR has been rejected and reason given for this isdelay.
But, as per the rule train was delayed by more than 5hours and I had filled TDR before train actual departure. Irctc website hasallowed me to file the TDR.

Train Actual Timing is 13:40
Train was Delayed by 5 hrs
TDR filled at 18:00 (before train departure)

After rejection of my TDR I sent mail to [protected]@irctc.co.inand still I have not received any reply.
I talk to railway department Mumbai at[protected]. They have told me that they have not received this casefrom irctc.