Irctc — Train cancelled refund not received | |||
I had Booked Ticket With Irctc PNR-[protected], Journey From H Nizamuddin To Shri MahaveerJi For 10 Oct'2015, Which Was Told By Railway Cust. Care Executive Is Cancelled Due To Some Line Repair/ Similar Problem. Till Now I not Got any Intimation for My Refund. Please Do The Needful. Bharat Kumr Jain [protected] Was this information helpful? | |||
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint. | |||
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+91 44 2530 0000
9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
You can check the status of your TDR claim online at IRCTC website using your login account.
Thanks & Regard
Sudha
Executive(Customer Care)
[protected]@irctc.co.in
Ph:[protected]