Irctc — Train was cancelled by railways and no refund has been made, refund amount Rs 12000/-

Address:

Kolkata, West Bengal

PNR Number : [protected], Train No/Name : 12615/GRAND TRUNK EXP, Travel date: 24/06/2015, from Chennai to Delhi. Train was cancelled by railways due to some reason and I was informed by IRCTC through SMS about train cancellation. With cancellation message, there was not any information regarding refund process. So, I was waiting for the refund from IRCTC since I considered it should be auto refund process for tickets booked online. Not only I, most of the people have same knowledge regarding refund process. On enquiry about the refund IRCTC told no refund shall be given since the time for filing TDR is over now. So no refund will be given now. "As per railways - passenger should file TDR against the ticket within 72 hours of departure time of train to get refund." My point is if the train is cancelled, ticket is also considered to be cancelled, and then IRCTC should give full refund of the ticket since it was not customer's fault. Why to file TDR against cancelled Train. IRCTC has all the information regarding passengers so they should initiate the refund by their own. Or else they should inform about the process in cancellation message itself. Many o[censored]s has suffered the same due lack information provided by IRCTC. Also, railways has not properly displayed the refund rule in their website, so how customer will get the information. This is total IRCTC's fault. This is a loot strategy smartly planned by railways. For me it is Rs 12000/- and like me many are there who doesn't know about TDR and railway rules. In this modern generation almost 90% of the tickets are booked online and I guarantee out of 90%, more than 90% people are unaware about the process and rules. Railways can make rule but they should share the information clearly to customer, not like hiding rules somewhere inside portal where no one can see. This way they have looted many customers keeping themselves safe telling rules are there in the website. This is harassment to all o[censored]s. Please help me to get my money back, I am filing a case against IRCTC.