[Resolved]  Irctc — Wait Listed ticket Refund is not received.

Dear sir, I had booked e-ticket for journey on 7 sept. 2014 with PNR no. [protected] and with Transaction ID: [protected]. In this ticket Ticket for Passenger 1: Hoshang Solanki; was confirmed and for Passenger 2: Patel Mukesh; was wait listed and passenger 2 had travelled through the same train by general class. His ticket has been attached with the mail for your reference. I had filed TDR request for refund. But the reply I receive was panic. What the hell is IRCTC.!! Kindly go thru the reply which i received: Dear Customer, With reference to refund against PNR Number [protected] with reason Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manager/Refunds. Your refund was dealt and regretted by Chief Commercial Manager/Refunds WR under case No. [protected] with reason, As per chart, passenger has travelled . In case you require any further assistance, please mail us at [protected]@irctc.co.in or call us on[protected] . This is an Auto generated mail. Please do not reply. -- With regards, TDR Team, [protected]@irctc.co.in What the [censored] is this.? your customer care is the worst ever. No one is bothered for the pain of IRCTC Passenger. Is there any concerned officer is there or what.? Pls let me know that how to screw you people. Kindly contact me on [protected]. Hoshang Solanki.