Irctc — Wrong Debit on the Re-Funded Amount ([protected] & [protected])

Address:

Bangalore, Karnataka

Hi Team, Very much disappointed to write this mail and waste of my time too. The below tickets ([protected] & [protected]) booked on 3rd Feb 2015. Due to plan change I have cancelled the tickets. 1st partial for one person and second time for other two people, which means complete ticket is cancelled. The booking amount paid Rs.2242.48. Find the transaction details from bank statement. 3 Feb 2015 3 Feb 2015 TO TRANSFER-INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OFDML7 TRANSFER T 1, 121.24 3 Feb 2015 3 Feb 2015 TO TRANSFER-INB IRCTCRAILWAY TICKET BOOK Railway Ticket Booki- [protected] IG00OFEZS6 TRANSFER T 1, 121.24 After deduction of Charges Re-fund amount should be Rs.1950 which was credited to account correctly on 12th Feb 2015. Find the transaction details from bank statement. 12 Feb 2015 12 Feb 2015 BY TRANSFER-INB Refund of IG00OFEZS6-- [protected] [protected]IX[protected].00 12 Feb 2015 12 Feb 2015 BY TRANSFER-INB Refund of IG00OFDML7-- [protected] [protected]IX[protected], 020.00 Now the concern is on 20th March 2015 there was sudden deduction of Rs.1300 from account. When I checked with bank it is confirmed that Re-Fund amount taken back by IRCTC. Find the transaction details from bank statement. 20 Mar 2015 20 Mar 2015 DEBIT-RECOVERY OF EXCESS REFUND[protected].00 20 Mar 2015 20 Mar 2015 DEBIT-RECOVERY OF EXCESS REFUND[protected].00 It is not the excess amount Re-funded it is correct amount re-funded to my account. Check and re-fund the amount Rs.1300 (620 +680) to my account as soon possible. Attached IRCTC transaction details for reference. Do reach me over my mobile ([protected]) if you require any further details. After the above complaint have sent 16 mails to IRCTC till amount not created. 24th March got a reply "Kindly note that we have given credit instructions to payment gateway against the PNR NOs [protected]/ [protected] . It will reflect in your account at the earliest." to the complaint ID :- 1134892. After this no update from IRCTC and though after the multiple reminders only get auto reply. Today i reached to customer care[protected] the Customer Care Executive again she is asked to write mail and wait. She was not ready to help too and no basic courtesy too. Kindly help me. Gilbert D'Souza [protected]